Please perform the actions listed below immediately:
- Change your account password
To prevent further unauthorised access, change your account password immediately. Choose a strong, unique password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable passwords and refrain from sharing your password with anyone.
- Enable Two Factor Authentication (2FA)
Two-factor authentication (2FA) provides an extra layer of protection for your account.
- Review your account activity
Take a close look at your account activity and transaction history. Check for any unauthorised trades, deposits, withdrawals or changes to your account settings.
- If you suspect unauthorised access, any suspicious activity or you are not able to access your account, immediately contact our support team via email email@example.com, live chat or messengers (go to Live support in the app or click on the live chat button in the bottom right corner on the website).