What kind of a document can I provide to prove my identity?

Article author
Capital.com Customer Support

As proof of identity for your ASIC, FCA or CySEC account, you can upload a photo of one of the following documents:

  • Your passport (the photo page);

  • Your national ID document (front and back);

  • Your driver’s license (front and back).


As proof of identity for your NBRB account, you can upload one of the following documents:

  • Your passport (the photo page);

  • Your national ID document (front and back);

  • Your driver’s license (front and back);

  • Your residence permit.

After your identity document has been reviewed and accepted, we will send you a request to take a live selfie. 

Instructions for Web:
Once Liveness is requested, you will be getting a pop-up message every time you open the platform.
You should click on "Take a video selfie" and a new pop-up will appear. Please confirm that you are ready by clicking the button. Once clicked on "I'm ready", you will see another pop-up requesting permission to use your camera. After you have granted permission, you will need to follow the instructions. In order to take the selfie, you have to move your head around in a circle so that all grey lines turn into green.
Upon the completion of this step, you can close the pop-up and wait until your account is verified.
If you do not have a camera on your laptop/desktop computer, you may choose to get on with account verification on your phone. In this case, click on "Continue on a phone" and you will see a QR code to be scanned with your device. Alternatively, you can copy the link and open it on your phone.
It will direct you to the same page as on our Web platform but you will be able to use the phone camera instead.
While you are using your mobile device, another pop-up will appear on your desktop informing you that verification is in progress.

Instructions for App:
Once you have uploaded the requested documents, we will send a request to take a video selfie. You will find it by going to Account -> Account status -> and then you will see "Take a video selfie". It will also appear as a banner above the watchlist. Select it and click on "Continue". After that, follow the instructions and click on "I'm ready". You will be informed when the process has been successfully completed. A message saying "Your selfie has been recorded" will appear.

 

 

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1 comment

  • Comment author
    asrafyusuf

    I submit my national ID card

    2

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