A withdrawal may be declined for a variety of reasons.
See the most common reasons below:
| Reason | What to do |
| Rejected by your payment provider | You can contact your bank for further clarification. Also, please contact Customer Support to get proper instructions |
|
Requested documents have not been provided (i.e. confirmation of bank card/account ownership, origin of funds, etc.)
|
Check your email for the document requests and send the required ones to support@capital.com
|
|
Initiated to a different payment method (i.e., you’ve made a deposit with a card and requested a withdrawal via a bank transfer)
|
For security reasons, we return funds to the same payment method used at the time of depositing. Request a withdrawal to the same payment method that has been used to make a deposit.
If you wish to withdraw funds to another payment method, you should confirm the ownership of the payment method used to deposit funds.
|
| You don't have enough funds available for withdrawal and a withdrawal can lead to positions closeout. | You can close some positions/orders to increase the amount of funds available for withdrawal and try again or initiate a withdrawal for a smaller amount. |
|
Initiated via Multibanco, iDeal, Przelewy, UPI, etc
|
Withdrawals to these payment methods are not supported. Initiate a withdrawal via a bank transfer. |
|
The volume limit per transaction exceeded
|
If you withdraw a larger amount, try to divide it into smaller parts.
|