YOUR ACCOUNT

General information and settings

• Do you provide support?
• Why am I unable to switch to a live account?
• CFD account types
• Geographic restrictions
• How can I update my personal details on the account?
• How can I unsubscribe from your newsletter?

See all 13 articles

Verification

• What is the minimum age to start trading?
• My account has been suspended, why?
• How to pass a video selfie to verify a NBRB account?
• How long does it take to verify documents?
• What are the requirements for a proof of address document?
• What kind of a document can I provide to prove my address?

See all 11 articles

Security

• How can I restore my password?
• How can I change a phone number on the account?
• I do not have an access to my 2FA app, how can I restore the access to the account?
• How can I enable 2FA?
• What is Two-Factor Authentication (2FA)?
• How can I change my email address?

See all 7 articles

Demo account

• How to switch between the demo and live accounts?
• Do I have to pay anything for using the demo accounts?
• What is the difference between the demo and live accounts?
• How long can I use the demo account?

Stockbroking account

• In which countries is the stockbroking account available?
• Are the real stocks accounts available in both app and web version?
• Can I transfer my shares to/from Capital.com?
• Are there extended trading hours for the real stocks account?
• Is it possible to trade real stocks in the demo mode?

API

• How can I get CST and X-SECURITY-TOKEN parameters?
• Where can I find your API documentation?
• I don't see my API Key. What could have happened?
• I see "***" instead of my API Key. How can I find a full API Key information?
• Which kind of API Key privileges can I have?
• How to generate an API key?

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Source of funds (SOF)

• What is a source of funds check?
• How and when does Capital.com check my source of funds?
• Is there anything about source of funds I should watch out for?
• Source of funds check: why is it important?

Regulations

• Should I pay taxes?
• Do I need to provide a proof of card ownership?
• Who is your regulator?
• How to make a complaint?