YOUR ACCOUNT

General information and settings

• Do you provide support?
• Why am I unable to switch to a live account?
• How can I update my personal details on the account?
• How can I unsubscribe from your newsletter?
• Can you help me with trading?
• Is it possible to change the currency of my account?

See all 10 articles

Verification

• What is the minimum age to start trading?
• My account has been suspended, why?
• How to pass a video selfie to verify an account?
• How long does it take to verify documents?
• What are the requirements for a proof of address document?
• What kind of a document can I provide to prove my address?

See all 11 articles

Security

• How can I restore my password?
• How can I change a phone number on the account?
• I do not have an access to my 2FA app, how can I restore the access to the account?
• How can I enable 2FA?
• What is Two-Factor Authentication (2FA)?
• How can I change my email address?

See all 7 articles

Demo account

• How to switch between the demo and live accounts?
• Do I have to pay anything for using the demo accounts?
• What is the difference between the demo and live accounts?
• How long can I use the demo account?

API

• What does a Custom password field mean during the API key generation process?
• How can I create an API key if I registered my account on Capital.com using Facebook, Gmail or Apple ID accounts?
• How can I pause or launch an API key?
• How can I view more information about the API key?
• Do you have any limitations on your API?
• Can I use Capital.com API on the Demo account?

See all 15 articles

Source of funds (SOF)

• What is a source of funds check?
• How and when does Capital.com check my source of funds?
• Is there anything about source of funds I should watch out for?
• Source of funds check: why is it important?

Regulations

• Should I pay taxes?
• Do I need to provide a proof of card ownership?
• Who is your regulator?
• How to make a complaint?